LEAD TIME: Each piece is made to order and have lead times ranging from 6-12 weeks from the date of payment. Depending on the product, quantity, any customization requested and material/ hardware availability, these times may vary. Expedited shipping or orders placed with a ‘rush’ are granted on a case-by-case basis and are subject to additional fees. Commissioned work lead times will vary.
CUSTOMER RESPONSIBILITY: The customer is responsible for ensuring that the furniture will fit through elevators, stairwells, corridors, and doorways. Matt Castilleja will not issue refunds in the event that the furniture does not fit into your space. Dimensions are available on each product page. Please ask if you are unsure. Additional information can be provided upon request.
GRAIN VARIATION: No two boards are exactly the same, even book matched veneers. This being said, samples of the same material we may provide you can have varied coloring and grain change than the final work because of the organic nature of wood. We will do our best to match grain and tonal qualities in the wood to keep a consistent look.
ORDER MODIFICATIONS & CANCELLATIONS: Modifications and cancellations of orders are not permitted after 48 hours of processing payment without a 15% change order fee. Deposits are non-refundable under any circumstances.
RETURNS & EXCHANGES: As each piece is made to order, returns and exchanges are not accepted for any reason other than shipping damage. Damage claims must be reported within 48 hours of package receipt. Please inspect your purchases immediately upon arrival, as no claims can be made after this time. Damaged items may be exchanged after claims have been processed.
SHIPPING AND HANDLING: Shipping charges are not included in item price. They are separately calculated based on size, weight, and destination of piece. It is the customer’s responsibility to alert Matt Castilleja of any changes to shipping addresses that occur during the production lead time. If you have questions about shipping, please contact us at firstname.lastname@example.org. International clients are responsible for payment of all customs and duty fees.
COMMISSIONING: I am always open to discussing one of a kind, commissioned works, so If you would like to inquire about the customization of my work, or have another project in mind, please contact me at email@example.com.